Shipping and returns
Learn about our shipping and returns policy.
Shipping and delivery policy
We aim to make your shopping experience as smooth as possible with fast and reliable delivery. The following shipping policy applies to the delivery of all our products.
Shipping
We send all parcels via Australia Post. We charge a flat fee of $9.90 for express shipping (within Australia only).
Processing time
Orders are processed within 1-2 business days. If there is an issue with stock availability at the time of ordering an item(s), we will contact you by email within 1-2 business days to advise and provide an estimated delivery date. As a small business, we appreciate your understanding here.
Shipping times
Australia Post currently estimates 1-2 business days for express shipping, unless outside metropolitan areas. We anticipate occasional delays, so your patience is appreciated.
Tracking your order
Once your order has been dispatched, you’ll receive an email with a tracking number, allowing you to track your parcel online.
Returns and refunds policy
We hope you’re completely satisfied with your purchase. If you need to return an item, please refer to our policy below.
Returns
Returns are accepted within 30 days of receiving your order, provided the items are in their original, unused condition with all packaging and tags intact. Proof of purchase is required for all returns.
Faulty items
In the event of receiving a faulty item, we offer an exchange or refund. Faulty items must be returned to us unused and in original condition.
Please inspect your order upon receiving it, and contact us within 30 days of delivery if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and set things right.
Sale items
All sale items are final. No refunds or exchanges will be issued, unless faulty.
Refunds
We’ll process the refund once we’ve received and inspected your returned order within 5 business days, or immediately if you’re cancelling an order that was not yet dispatched.
The refund will cover the total product purchase amount, excluding any postage fees for receiving or returning the items. However, if you cancel before dispatch, we will refund the postage paid.
Please remember it can take up to 10 business days for the funds to arrive in your bank account once the return is processed, depending on which bank was used for the transaction. This timeline is unfortunately outside of our control. We appreciate your patience.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as collagen bars and teas – this includes our blends), or personal care goods (such as skin care, tooth and nail care products) due to health and hygiene reasons.
Please get in touch if you have questions or concerns about your specific item.
To organise a return:
Please contact our friendly team at [email protected] within 30 days of receiving your item(s), stating your reason for return, name, order number, and details of the item you wish to return.
Exchanges are subject to stock availability. Please inform us which item you wish to exchange for, noting that exchanges incur additional shipping charges. If we’re unable to fulfil your exchange request, a refund will be offered.
Once the return has been confirmed with our team, please carefully pack and send your item(s) to the following address:
Attention: Returns
Melbourne Functional Medicine
186 Buckhurst Street
South Melbourne VIC 3205
Australia
Ship your item via tracked shipping. Return shipping and handling charges are non-refundable unless the item is faulty. Melbourne Functional Medicine is not responsible for goods lost or damaged in transit.